Cancellation Policy

Cancellation by the Tenant

It may happen that the holiday has to be canceled due to unforeseen circumstances. In this case, the Lessee or his deputy must notify the Lessor in writing or by telephone (during office hours). In most cases there are costs associated with a cancellation or change.

After cancellation, the Lessee will receive a cancellation invoice from the Lessor. This describes the costs of the cancellation. In addition to the reservation costs owed, the (co-) Tenant owes the following amounts to the Landlord:

  • In case of cancellation up to the 92nd day (exclusive) before arrival: 15% of the travel sum;
  • In case of cancellation from the 92nd day (inclusive) to the 62nd day (exclusive) before arrival: 50% of the travel sum;
  • In case of cancellation from the 62nd day (inclusive) to the 31st day (exclusive) before arrival: 75% of the travel sum;
  • In case of cancellation from the 31st day (inclusive) to 1 day (inclusive) before arrival: 90% of the travel sum;
  • In case of cancellation on the day of arrival or later: 100% of the travel sum.

In many cases it is recommended to take out cancellation insurance.

Cancellation by the Lessor

In case of force majeure or unforeseen circumstances, the Lessor is entitled to cancel the reservation. Unforeseen circumstances and force majeure include:

  • That the Accommodation is no longer suitable for rental (for example: due to flooding, fire or non-performance by the Accommodation Provider);
  • That the Accommodation is no longer available (for example due to a sudden sale of the Accommodation by the Accommodation Provider, a double reservation or bankruptcy of the Accommodation Provider).

The Lessor will inform the Lessee of this immediately, stating the reason, by telephone or in writing. In this case, the Lessor will try to offer an equivalent Accommodation for the same travel sum. If no suitable alternative offer can be made, or the Tenant does not agree with the alternative offered, the Lessor will refund the rent already paid in full or in part without the Lessor owing any compensation to the Tenant.

Modify

When a Tenant wants to change an Agreement, this is possible up to 28 days before arrival. The booking may not be cheaper than the original booking after modification. Change costs may be charged for these changes.

Substitution

If the reservation is transferred entirely to a third party, the Tenant must notify the Lessor in writing. Change costs are charged for these changes. Amounts already paid shall be deemed to have been paid by the acquiring party. The transferring and acquiring parties must arrange this between themselves.