- Arrival: the start date of the period for which the Agreement between the Lessee and the Lessor has been entered into.
- Accommodation: all holiday homes for recreational purposes.
- Accommodation provider: the owner of the holiday homes to be rented out.
- General Terms and Conditions: these terms and conditions that apply to all Agreements that are concluded for the rental of an Accommodation at the Accommodation Provider between the Tenant and the Landlord.
- Manager: the manager appointed by the Accommodation Provider of the Accommodation that has been rented out.
- Facilities: all facilities inside or outside the Accommodation that can be used on the basis of the Agreement.
- Guests: all persons who fall under the term Tenant and Co-tenant and who make use of the Accommodation and/or facilities.
- Co-tenant: the persons who are registered by the holiday maker when booking and/or who are part of the travel group.
- Landlord: the party with which the Tenant enters into an Agreement. This is indicated at the bottom of the cost overview.
- Agreement: the agreement for the rental of an Accommodation with the associated general terms and conditions.
- Renter: the (legal) person who makes the booking and enters into the Agreement.
- Travel sum: the rental price for the Accommodation including any discounts and excluding any additional costs.
- Written: by letter or email.
- Deposit: an amount that can be charged as an advance on any damage/extra cleaning that is caused during the stay by (the fault of) the guest. Any outstanding items can also be deducted from the deposit. The deposit will be refunded within 7 days after departure, provided that the account number of the holiday maker is known and no damage as indicated above has been found.
- Website: the website(s) of the Entrepreneur that is used for making the Agreement.
Where a definition is formulated in the singular, it also applies to the plural and vice versa.
2. Applicability of General Terms and Conditions
These General Terms and Conditions apply to all Agreements between the Lessor and the Lessee regarding the rental of Accommodations. These General Terms and Conditions are an inseparable part of the Agreement.
3. Agreement and reservation
An Accommodation can only be reserved online. An Agreement between the Lessee and the Lessor is concluded as soon as the Lessor has confirmed the reservation. As long as the Lessee has not paid the rent, the Lessor is at all times entitled to dissolve the Agreement. An Agreement can only be entered into by a Renter who is 25 years or older.
If Co-Tenants of the Tenant are younger than 25, the Tenant must accompany those Co-Tenants during the entire stay of those Co-Tenants. The Landlord may also impose other additional conditions. If the Tenant has not received a confirmation of receipt, something may have gone wrong with the reservation and the Tenant should contact the Landlord. In that case, no appeal can be made to the reservation.
Book by phone
The Tenant may make a reservation by telephone. An Agreement is immediately concluded with a telephone reservation. The Landlord completes the booking online and sends a payment request. This must be paid within 2 days.
After checking and processing the online reservation, the Tenant will receive a cost overview from the Landlord by e-mail. If this cost overview is not received within 5 days after booking, the Tenant must contact the Landlord. Earlier, the Tenant cannot claim the reservation. Any inaccuracies in the cost overview must be reported to the Lessor within 24 hours.
Right of withdrawal
Reservations made are irrevocably binding on the Tenant. A right of withdrawal as referred to in the Civil Code does not apply to services relating to the rental of Accommodations.
- The Renter must be at least 25 years old at the time of booking;
- The Tenant is liable for all Co-Tenants who are registered and who accompany him/her; and
- All correspondence is conducted via the contact details of the Tenant.
4. Canceling or changing the Agreement
Cancellation by the Tenant
It may happen that the holiday has to be canceled due to unforeseen circumstances. In this case, the Lessee or his deputy must notify the Lessor in writing or by telephone (during office hours). In most cases there are costs associated with a cancellation or change.
After cancellation, the Lessee will receive a cancellation invoice from the Lessor. This describes the costs of the cancellation. In addition to the reservation costs owed, the (co-) Tenant owes the following amounts to the Landlord:
- In case of cancellation up to the 92nd day (exclusive) before arrival: 15% of the travel sum;
- In case of cancellation from the 92nd day (inclusive) to the 62nd day (exclusive) before arrival: 50% of the travel sum;
- In case of cancellation from the 62nd day (inclusive) to the 31st day (exclusive) before arrival: 75% of the travel sum;
- In case of cancellation from the 31st day (inclusive) to 1 day (inclusive) before arrival: 90% of the travel sum;
- In case of cancellation on the day of arrival or later: 100% of the travel sum.
In many cases it is recommended to take out cancellation insurance.
Cancellation by the Landlord
In case of force majeure or unforeseen circumstances, the Lessor is entitled to cancel the reservation. Unforeseen circumstances and force majeure include:
- That the Accommodation is no longer suitable for rental (for example: due to flooding, fire or non-performance by the Accommodation Provider);
- That the Accommodation is no longer available (for example due to a sudden sale of the Accommodation by the Accommodation Provider, a double reservation or bankruptcy of the Accommodation Provider).
The Lessor will inform the Lessee of this immediately, stating the reason, by telephone or in writing. In this case, the Lessor will try to offer an equivalent Accommodation for the same travel sum. If no suitable alternative offer can be made, or the Tenant does not agree with the alternative offered, the Landlord will refund the rent already paid in full or in part without the Landlord owing any compensation to the Tenant.
When a Tenant wants to change an Agreement, this is possible up to 28 days before arrival. The booking may not be cheaper than the original booking after modification. Change costs may be charged for these changes.
If the reservation is transferred entirely to a third party, the Tenant must notify the Landlord in writing. Change costs are charged for these changes. Amounts already paid shall be deemed to have been paid by the acquiring party. The transferring and acquiring parties must arrange this between themselves.
5. Financial provisions
After completing the reservation, the Tenant must pay the bill immediately. This can be done via direct bank transfer (SEPA), transfer to our IBAN number (with reservation number) or IDEAL. The total amount must always be paid in full to confirm the reservation.
Failure to pay within the payment term
If the Lessor has not received the payments in time, he is entitled to dissolve (cancel) the agreement.
6. Obligations of (co) Tenant
The Tenant and Co-tenant and their possible Guests will comply with the obligations under these General Terms and Conditions. Non-compliance with these obligations will be regarded as an attributable shortcoming in the fulfillment of the Agreement, which leads to the Lessee’s liability for damages towards the Lessor. In addition, this gives the Lessor the right to dissolve the Agreement.
7. (Use) Accommodation
Condition of the Accommodation and nature of use
The Accommodation is made available to the (fellow) Tenant in good condition. If the (co-) Tenant is of the opinion that this is not the case, he must immediately report this to the Landlord.
- The tenant is obliged to treat the Accommodation and the associated inventory with care. The tenant will leave the rented property in a tidy condition upon departure. All damage caused to the Accommodation by the Tenant or Co-tenant must be reported by the Tenant to the Landlord before departure and must be paid immediately. This can be done in cash, via internet banking or via payment request by the Landlord.
- The tenant must return the inventory and decoration present in the house as the tenant has received them. It is not allowed to move beds and cupboards to other rooms.
- If the Accommodation is not left swept clean or damaged, the Lessor is entitled to settle his damage against the deposit.
Maximum people allowed
The use of the reserved Accommodation with more than the maximum number of persons permitted for the Accommodation (including children and babies) as stated on the website is not permitted. In this case, the Landlord can deny the (co) Tenant the use of the Accommodation. He is not entitled to a refund in this regard.
Visitors are not allowed to spend the night without prior approval from the Landlord.
Pets are only allowed if expressly indicated.
- Registration of pets after the reservation will be considered a change.
- Bringing pets without registration may be a reason for the Lessor to refuse access to the Accommodation.
- There are additional (cleaning) costs associated with bringing pets.
- Pets must at all times demonstrably meet the health and vaccination requirements applicable in the Netherlands. Failure to meet these requirements or failure to demonstrate that these requirements are met may be a reason for the Landlord not to allow the pet in the Accommodation.
The Tenant is and remains liable at all times for damage caused by the pet to the Accommodation.
7. Travel Information
Arrival and departure
The times of arrival are always from 16:00 in the afternoon and the times of departure are always at the latest at 10:00 in the morning, regardless of the timetable of Wagenborg Passenger Services. In case of late arrival or early departure, the costs for the entire reserved period remain due.
If a Tenant has a complaint during the stay, it can be reported to the Landlord in order to give the Landlord the opportunity to resolve this complaint. If the complaint has not been satisfactorily resolved, the complaint can be submitted in Writing up to two weeks after returning home to email@example.com. In addition, the complaint must be stated, any reservation number, the contact details of the Tenant and any other information that may be useful to the Landlord in handling the complaint.
9. Travel sum and costs
A combination of discounts is not possible.
- The lessor reserves the right to change the travel sum if an increase in government levies or taxes gives rise to this.
- Any discount promotions do not apply to existing/already made reservations.
- Discount promotions are valid for a maximum of 12 months.
- The Landlord and Accommodation Provider are not liable for loss and/or theft (including money), damage to property, damage or injury caused to the (co) Tenant for whatever reason.
- The use of the Accommodation and facilities is at the (co) Tenant’s own risk.
- The Landlord accepts no liability for unexpected (construction) activities in the vicinity of the reserved Accommodation, work on access and/or main roads, noise nuisance from, for example, neighbors, church bells, fireworks, cars or agricultural implements, nuisance by vermin and environmental problems in the vicinity of the Accommodation.
- The (co-) Tenant is expected to be aware of local laws and regulations. The Landlord is not liable for the consequences of any violation thereof by the (co-) Tenant.
During the stay, the Tenant is liable for damage caused to the Accommodation, the furnishings and all items belonging to the booked Accommodation during the stay, regardless of who caused the damage. The settlement of this damage must in the first instance take place between the Accommodation Provider and the Tenant.
A reference to the Landlord’s privacy statement can be found on the website.
12. Applicable law and competent court
- Dutch law applies to these General Terms and Conditions.
- Disputes regarding the Agreement can only be submitted to the competent court in Leeuwarden.
13. Other provisions
The Tenant is responsible for providing the correct contact details and must immediately report any change in his or her contact details to the Landlord.
14. Accommodation Regulations
The General Terms and Conditions that apply to the Agreement between the Tenant and the Landlord, these Accommodation Regulations and the regulations for groups and/or specific cases form a whole.
Arrival and departure
The travel information indicates from which time the accommodation is available.
Different maximum currents may apply per Accommodation. The Lessee must ensure that the electrical appliances used do not exceed this amount.
In the event of a power failure, the Lessee will first check its own fuses as well as the fuse in the power box before calling the Manager. The electrical appliances should be switched off in the event of a power failure if they are not switched off automatically.
It is not permitted to charge an electric car other than in the parking spaces that have been set up and designated as such. Violation of this rule may lead to a possible retention of deposit.
Facilities of the Accommodation
The use of the facilities of the Accommodation is at your own risk.
The Accommodations each have a personal design. It is not allowed to take furniture that belongs in the Accommodation outside.
The Tenant is obliged to keep the Accommodation and its immediate surroundings in a neat and orderly condition. Waste must at all times be deposited in the appropriate containers or waste bins.
If the guest is not present in, around or on the Accommodation, all loose items such as bicycles, toys, etc. around the Accommodation must be cleaned up, stored and placed out of sight.
It is not allowed to place party tents at or on Accommodations without the permission of the Landlord. Drones are also not allowed without the Landlord’s permission.
Insofar as pets are allowed, the following applies:
- uncaged pets must be kept on a leash at all times, except within an Accommodation;
- the pets must be let out in the designated places. If there are no such places to go out, the pets must be let out outside the Accommodation in the permitted places. In the event of “accidents”, the companion of the pet must take care of the removal of this pollution.
Renters are responsible for complying with all legal requirements for bringing and staying pets.
Hygiene and maintenance
- Leaving food in the Accommodations is strictly prohibited for reasons of hygiene and the prevention of vermin.
- Waste must be deposited in the appropriate (separated) containers.
- Bulky waste such as pallets, white goods, garden chairs, rugs, etc. may not be left in the Accommodation, unless with the permission of the manager in a designated place.
- It is not allowed to deposit green waste (pruning and mowing waste) in the containers.
- It is forbidden to pick flowers, pull branches or bushes or drive nails into trees.
- Digging holes and damaging (public) greenery is also not allowed.
Use and return of keys, cards, etc.
Before your arrival you will receive a message from the manager regarding the code of the key safe where the key to the Accommodation can be found. On departure, the Tenant must leave the key in the key safe.
In case of loss of keys, etc. costs will be charged. (with regard to keys this is an amount of € 75). It is not permitted to give keys to anyone other than (fellow) Tenants.
(Night) rest and nuisance
Tenants must behave properly and refrain from doing anything that could reasonably cause offense or nuisance. The night’s rest must be respected between 23:00 and 07:00. Tenants must strictly observe this night’s sleep. This includes no loud conversations, music or any other noise.
It is not permitted to use music carriers, musical instruments and other objects that (may) cause noise nuisance in such a way that nuisance is caused. In principle, when a complaint is received, the nuisance is established.
Maintenance and cleaning work/malfunctions
The Landlord reserves the right to carry out (cleaning) work around the Accommodation from 10:00 a.m.
Urgent malfunctions reported to the Landlord of the Accommodation will be resolved as soon as possible.
The Lessor always has the right to enter the rented Accommodations for inspection and/or to carry out maintenance work or have them carried out, without the Guest being entitled to a full or partial refund of the sums paid or still to be paid (rent). The Lessor also has the right to temporarily put buildings and installations out of service for maintenance work, without the Lessee being entitled to a full or partial refund.
The Lessor will announce such a visit in good time. In urgent cases, the Lessor may waive such notice.
- With a view to calamities and the arrival and delivery (of emergency services), paths and access roads must always remain free of motor vehicles and other obstacles.
- It is not permitted to carry out repairs to motor vehicles and/or to wash motor vehicles unless an explicit opportunity is provided to do so.
- Open fire is strictly prohibited in the Accommodations. Due to the risk of fire, leaving candles burning without anyone present, throwing away burning cigars, cigarettes and matches is prohibited. The presence of incendiary and/or explosive substances is also prohibited.
- The use of a barbecue is allowed from March to September and provided that it is at least 3 meters from trees, shrubs, fences, buildings and the accommodation. There should also be a bucket with approximately 10 liters of water ready for emergencies within easy reach of the barbecue. Only electricity, gas, charcoal and briquettes may be used as fuel for the barbecue. The Lessor reserves the right to prohibit the use of a barbecue in special circumstances (eg extreme drought or by order of the municipality).
- Electricity, gas and/or water installations you bring along must meet the legal requirements.
- LPG tanks other than those used to power a motor vehicle are prohibited. Oil heating is also prohibited.
- If a fire arises for whatever reason, the Lessee must immediately sound the alarm so that the fire can be extinguished as soon as possible.
It is also prohibited:
- use excessive alcohol inside and outside the Accommodation;
- use or possess soft and hard drugs; and
- possession of weapons prohibited by law.
Lost and found items can be handed in to the Lessor. At the request of any Tenants who have already departed, the found object can be sent to him or her at the expense and risk (cash on delivery) of these Tenants. The Lessor is never liable for any damage to the found object.
If the owner of a found object does not report within one month of handing over the found object, it is assumed that the owner has surrendered its possession. Removal from the site/denial of access.
All Tenants must strictly comply with the regulations and rules included in the General Terms and Conditions and the Accommodation Regulations and the instructions of the Landlord. In the event of violation of these terms and conditions and in the event of failure to follow directions, the Lessor is entitled to remove the Lessee from the Accommodation, whereby further access to the Accommodation will be denied, without the Lessee being entitled to full or partial refunds. of and/or discount on the (rent) amounts paid or still to be paid, without prejudice to the Lessor’s right to claim compensation for the damage caused by the violation.
In general, a warning will be given first. In urgent cases, at the discretion of the Landlord, this can be waived and immediate removal will be made and the Tenant will be denied access to the Accommodation. The Lessor reserves the right to demand an extra deposit from the Lessee in the event of a (first) warning. If that extra deposit is not paid immediately, the Landlord is entitled to remove the Tenant who has received the warning (or have it removed) and to deny him/her access to the Accommodation.
15. Regulations for groups and/or specific cases
The Lessor reserves the right to request an additional deposit in certain situations and periods. On this basis, the Lessor is entitled to charge each group (or family) a deposit of at least €50.00 to €500.00 per person.
The Tenant who has booked for a group is requested to report to the Manager at all times upon arrival of the group. The Lessor will (may) ask him or her to show his or her proof of identity and also (may) request him or her to state the names of the group members. In addition, the deposit owed of € 50.00 to € 500.00 per person must be paid immediately.
Every Guest is obliged to show proof of identity at the first request of the Landlord.
The Guests accept community standards and will not engage in any activities that could be polluting, dangerous, harmful, disruptive, unhealthy and/or nuisance to the environment.
If it is established on arrival or during stay that there are young people traveling alone (persons who have not yet reached the age of 25 and are traveling without their parents and/or guardians or other supervisors who are 25 years or older), while the booking is made by a third party who is 25 years or older, the Lessor reserves the right to dissolve the agreement with immediate effect, without refund of the travel sum.
The Tenant who books while all co-tenants are under the age of 25 must accompany the group at all times. As soon as it is determined that this Renter has not arrived or has left earlier, for whatever reason, the group will be considered as “young people traveling alone” and will be treated as such in accordance with the terms and conditions.
Consequences of breaking the rules and/or not following directions
- In the event of a violation of the General Terms and Conditions, a warning will in principle be given first, whereby, if this has not yet happened, an additional deposit of at least € 50.00 to € 500.00 per person must be paid. This first warning will be issued in writing.
- Depending on the seriousness of the violation, but in any case in the event of a second violation, the Tenant and accompanying Co-Tenants will forfeit a fine of at least €50,00 till €500,00 per person per violation, which fine can be set off against any (extra) deposit paid, without prejudice to the right to charge additional compensation to them. If the violation continues, the fine will be imposed per day and for each day that the violation continues. In cases where a deposit has not yet been paid, this fine must be paid immediately to the Lessor. If the fine is not paid before departure, it will be charged by means of an invoice.
- If, in the opinion of the Lessor, a violation is so serious that continuation of the Agreement cannot be expected from him, the Lessor is entitled to dissolve the Agreement with immediate effect (without prior warning). The entire group (or family) will then be immediately removed from the Accommodation and denied access, without refund of the travel sum including additional costs and the deposits paid. In that case, this will be communicated in writing on site.
- When giving a (first) warning, the Tenant or one of the Co-Tenants must sign for this (also on behalf of the group or the family). Failure to sign this is seen as a refusal to comply with the rules and the Lessor can proceed to dissolve the Agreement with immediate effect and denial of access without refund of the paid travel sum and the deposits paid.
For those cases that are not regulated in the General Terms and Conditions, Dutch law, including the applicable rules from the Dutch Civil Code, applies.