Privacy Statement

Version: 1.0

Introduction

When you use our holiday homes and services, it is necessary that we process a number of personal data about you. It is our policy to handle your personal data with the utmost care and transparency.

Through this privacy statement we would like to let you know for what purposes and how we process your personal data. This privacy statement applies to all personal data that we process when you make a booking with us, use our services, visit our website or when we contact you.

This privacy statement was last modified on 10-11-2021 and supersedes all previous versions of this privacy statement.

What data do we collect from you and why?

Your personal data is mainly processed by us to provide you with a perfect holiday on Ameland. We would like to build a lasting relationship with you, so that we can continue to be of service to you in the future and make you offers.

For your reservation of a holiday home

When booking a holiday home

When you book a holiday home, we register as standard the information from you that is necessary to make the holiday available to you. The personal data is listed below. We offer the holiday homes for rent ourselves.

Booking details

Booking data is data about the holiday you have booked with us. This concerns the name of the holiday home, arrival date, departure date, first and last name of the main tenant, e-mail address, telephone number, date of birth (of the main tenant), an explanation of the company (without processing names), the address, city, zip code, state, country, and principal tenant comments. In order to be able to arrange your booking, we register this information in our reservation system. We only use the date of birth to check whether the main tenant is actually 25 years or older.

Name and address details

We need the first name, last name, address and place of residence (name and address) of the tenant in order to be able to register the booking in our booking system and for registration in the mandatory night register, but also, for example, to be able to comply with the obligation to do tourist tax return. If we are unable to send certain items to you by e-mail, we will send this by post to the address provided by the tenant.

Phone number and email address

The tenant will receive the confirmation of the booking at the e-mail address provided by the tenant, as well as interesting information about the stay and the environment. If we have any questions shortly before your stay, we will call the tenant.

Date of birth

Bookings can only be made by persons older than 25 years. By specifying the date of birth of the tenant, we can check whether he is authorized to make a booking. We can verify your identity upon check-in. We do not make a copy of this.

Bank account number

Payment for your booking can be made via our secure payment environment or by bank transfer. A deposit and reservation costs will be charged for all holiday homes. We only register your bank account number for the refund of the deposit. We will and can never debit your account.

Contact the administrator

We are happy to assist you in case you have a question about your booking or your stay. We offer you various contact options for this.

(Online) contact

If you contact us via the contact form on the website, your name, email address, telephone number and question or comment will be registered. With a question via social media, your name, e-mail address and the content of the conversation will be registered. The same applies in the event that you send us an e-mail. Registering the data is necessary to communicate with you. Moreover, this enables us to answer your question quickly and efficiently and to search for your data.

WhatsApp

We can also be reached via WhatsApp. In order to communicate with you via WhatsApp, it is necessary to register your mobile phone number.

Call

When you contact us by telephone, you may be asked a number of control questions to ensure that your data does not end up with someone else.

When submitting a complaint

If you unexpectedly have a complaint, you can submit it to us. We will then register your name and the content of your complaint, so that we can process your complaint.

As part of our marketing activities

Newsletters

After you have made a booking with us or you have registered for our newsletter via the website, we use your e-mail address, after your permission, to send our newsletters. Of course you are not obliged to inform us of your interests when we ask you to do so.

We send newsletters a maximum of twice a week. If you receive a newsletter from us, we can see whether you have received the newsletter, whether you have opened the newsletter and whether you have clicked on a link in the newsletter. You can unsubscribe from the newsletter via a link in the newsletter.

To send surveys and participate in surveys

Surveys

After your stay you will receive a request to complete a survey. We use your assessment about your stay internally to improve our holiday homes and services, anonymised in mail and advertisements and will only be placed on our website with your permission.

Use website

When you use our website, we automatically store certain information. This may include information from which URL you came from, which URL you go to, which browser you use, your IP address and the date and time you accessed our website. We also collect information about the hardware, software and internet browser you use.

We use this information in the context of the normal use and administration of our website and may release this information in groups. This grouping makes it impossible to trace the data back to a particular user. We are not interested in data that says anything about the identity of the visitor to our site. We are interested in information that says something about the use of the site, such as: how many visitors do we get? What are the busy hours and which pages are most visited?

We use cookies and other technologies on the website. We would like to refer to our cookie policy for more information about this.

Analytics for management information

Finally, data such as the province and country where you live as well as your family composition can be used to perform analyzes for management information. However, your data is then completely anonymized and cannot be traced back to you as a person.

During your stay

During your stay, we may process more information about you.

Photos and videos

It may happen that we want to take photos and/or videos of you or your children and place these photos/videos on social media, websites or printed matter. We will always ask you for permission in advance.

Information we receive from third parties

Sometimes we do not receive data directly from you, but from another party. For example, if you make a booking for one of our holiday homes through a partner of ours, this partner will forward certain information from you to us. This way we can register and process your booking. Questions or changes regarding your booking or stay can also be passed on to us by our partners. Where reasonably possible, we will notify you of the receipt of your data. Any information we receive from third parties may be combined with information provided by you.

What are the foundations?

Necessary for the execution of an agreement

When processing your personal data, we adhere to the rules of the European General Data Protection Regulation (GDPR). There is therefore always a basis for processing your personal data. Your data is mainly processed when entering into a rental agreement. We need this information for the execution of the agreement between you and us. If you do not provide us with the required personal data, you will not be able to use our holiday homes and/or services.

Legitimate interests

We have a legitimate interest in processing your data for sending surveys and conducting research. In this way we are able to continuously improve our holiday homes and services. Processing of your personal data for the purpose of sending our newsletters or showing targeted advertisements is done by us for communication and marketing purposes.

We process your data at contact moments, so that we are able to process your questions, complaints or comments and to provide you with an answer quickly. In addition, this enables us to build a lasting relationship with you.

Legal requirements

Processing of some of your data is also necessary to comply with a legal obligation. For example, we are legally obliged to register your name, place of residence, arrival and departure dates in the night register.

Permission

If we want to know more information about you, we will always ask for your permission. For example, for taking and publishing photos and videos.

To which parties do we pass on your personal data?

We do the mandatory tourist tax return on the basis of the information you have provided. It is possible that the municipality of Ameland, where you stayed, wants to have a check carried out on the declaration. At that time, we must provide the municipality with access to some of your personal data. Which data this is depends on the requirements of the municipality of Ameland. In any case, the access will be limited to your name, zip code, place of residence, date of birth, family composition, arrival date and departure date.

We manage the surveys ourselves. After making a reservation, a limited amount of information about you is used, so that we can ask you to complete a survey. You are of course not obliged to do so. With your permission, we can post the results of the survey you completed on our website.

We use services from third parties, such as IT suppliers, to manage our systems and provide our services. We ensure that these third parties handle your data correctly, if and insofar as they can view it.

For the display of targeted advertisements on Social Media, your e-mail address can be passed on to the relevant Social Media channel.

In the unlikely event that you do not pay your invoices on time, we are forced to hand the claim over to a collection agency or a bailiff. The data necessary to collect the claim from you will be passed on to the collection agency or bailiff. In some cases, we are legally obliged to pass on personal data to third parties. For example, the tax authorities can request all information from us that may be important for tax purposes.

Information collected through cookies may be shared with the parties that place these cookies. Read more about this in our cookie policy.

How long do we keep your data?

We do not store your data longer than necessary to achieve the objectives included in this privacy statement, unless we have to keep the data for longer on the basis of a legal obligation.

Information relating to the agreement concluded with you

We anonymize your data that we process in our reservation system no later than 7 years after our relationship has ended. We assume that our relationship has ended when you do not make a new booking with us for the following 7 years or if an agreement between you and us has been canceled by either party.

Financial details

We keep our financial administration for 7 years. This means that all your data and documents relating to financial transactions between you and us will be kept for another 7 years after your stay.

Information that we register during contact moments

Contact moments with us via the chat will be deleted within fourteen days of the contact moment, unless the content of the messages may be important for your booking or any future bookings. WhatsApp conversations are deleted within 3 months after the last Whatsapp conversation. We keep e-mail messages sent to or received by us and complaints submitted by you for a maximum of 7 years.

Reviews

We keep your reviews posted on our websites for a maximum of 2 years after the review has been posted.

Data processing with your consent

We store and process personal data that we process with your consent until you withdraw your consent.

Where do we store your data?

Your data is stored on European territory. Sub-processors have been engaged for proper functioning of our CRM system. The sub-processors only act on behalf of Noordzee Ameland and only when the relevant sub-processors have taken sufficient guarantees with regard to the technical and organizational security measures.

What are your rights?

Right of access, rectification, restriction, deletion

If your personal data is processed by us, you have the right to receive a copy of the data collected about you. You can send a request for this to the e-mail address: info@noordzeeameland.nl. You can also send your request in writing to Noordzee Ameland, Achterdijken 28, 9163 JV Nes (Ameland). We will respond to your request within one month.

If it appears from the copy that your data is incorrect or incomplete or, in your opinion, in view of the purpose of the registration, it does not belong in our database, you can ask us to amend, delete or remove the data. to limit. You also have the right to object to the processing of your data. You can also use the above-mentioned (email) address or postal address for such requests.

When you ask us to adjust or delete data that are necessary for the execution of the agreement, this may mean that you can no longer use our services.

Right to withdraw consent

When you have given permission for the processing of your personal data, you have the right to withdraw your permission at any time. We will then no longer process your data that is processed on the basis of your consent.

Complaints If you have a complaint about the way in which we handle your personal data, you can let us know by sending us an email to info@noordzeeameland.nl or a letter to Noordzee Ameland, Achterdijken 28, 9163 JV Nes (NL). Ameland). We will do our best to resolve your complaint. You also have the right to lodge your complaint with the national supervisory authority, the Dutch Data Protection Authority.